Hear What Our Customers Have to Say
"Easy and Enjoyable"
My sales representative, Raul made my purchase easy and enjoyable. He was very fair and honest and was one of the most professional salesman with whom I have ever dealt. I will definitely recommend him to my friends, and would not hesitate to purchase another vehicle from him in the future.
Sincerely,
Deborah A Snyder
"Very Impressed"
I was very impressed with Larry H. Miller Hyundai Albuquerque because I came in late, just 15 minutes before they were to close. They worked with me every step of the way and I would recommend Matthew Castillo (our sales rep) to anyone wanting to buy Hyundai and 'join the Hyundai family' like I did.
Keith Barreras
"Extremely Helpful"
Our salesperson, Chris Ruiz was friendly, knowledgeable and extremely helpful. His manager and the finance manager were also friendly and extremely helpful. It was easy and a pleasure to do business with them. I can't think of anything that the employees at this Dealership didn't do!!
Sincerely,
Edna Holguin
"Keep Doing What You're Doing"
9/2/11
Matthew was very helpful. He was enthusiastic about selling a car. I've been to other dealerships where the salesperson acted like they couldn't care less. This dealership acted like they wanted my business, I appreciated that. Kevin, in finance, was awesome. I've bought cars from him at a couple of dealerships and he follows up quickly on the approval of the loans. I also got several calls from Matthew and Kevin as well as others at the dealership, thanking me for my purchase.
Overall great experience!! Keep doing what you're doing.
Russell J Daddio
"Extremely Satisfied"
I am extremely satisfied with my purchase and the people that assisted me with the process. The sales representative who assisted my husband and I, Matt Jarmillo, was extremely nice, courteous and very helpful. He took the time to make sure the car we were purchasing was the right one. The Finance Manager, David Gunther , was amazing even after all the paper work was signed, he took the time to find us a lower interest rate, Payment and re-do all of the paper work. This speaks volumes about his work ethic and dedication to making sure the customer is 100% satisfied. My experience in working with both Matt and David made me feel like I wasn't just a customer I was family. They were patient, helpful and set us at ease. They always had a smile on their face and made us laugh which to me is important as it shows they enjoy what they do, which translates to a very happy customer. Just keep doing what you're doing! It's working!!
Sincerely
Renee Gozzoli
"Honest and Hardworking"
Alex Peters and his staff are not only honest and hardworking, they are truly committed to listening to what the customer wants and matching them with the car the can depend on. By far, this is the very best I've been treated from any vehicle purchase I've made. Alex Peters has created something truly special at Larry H Miller Hyundai!!! Thank you, thank you, thank you. Do whatever it takes to keep your team as motivated and excited about the product you offer to the consumer. Because the believe in Hyundai and what it has to offer, me and the consumer, you get a sense of relief that you are getting a really great product. Also, never forget about the people who represent Hyundai. Employees like Alex Peters are infectious and make it feel like a family more so than a sales team. With that perfect chemistry, I believe the customer can relax and get the best buying experience and make the right selection. Continue this formula of both outstanding employees and vehicles!!! Thank you for listening!!
Sincerely,
Sommer Randall
"Completely Comfortable"
My sales team was exceptional in the way they handled my trade-in and getting me an acceptable transaction. They were thoroughly knowledgeable regarding the new vehicle and was courteous regarding the way my wife and I were treated during all phases of the sale. They were the most conscientious in follow-up any requests that was made. We felt completely comfortable during the entire trade in/sales process.
Charles Lemons
"Exceptional Experience"
Thank you for Inquiring about my treatment at Larry H Miller Hyundai. It was the most satisfying experience. Mr. Dan Umomoto, the sales person who sold the vehicle to me was very knowledgeable, courteous, and expended a great deal of effort to answer all my questions. I can say without a doubt that my experience with all the personnel at Larry H Miller Hyundai was exceptional.
Sincerely,
Francis Carilli
"Honest Sales People"
With hesitation after my appalling and inexcusable experience with another Dealership I visited Larry H Miller Hyundai on Coors. I was approached by David Rivas who was knowledgeable, attentive, professional, honest and an absolute pleasure to work with. This was my first time purchasing a brand new vehicle and I had much anxiety through this process but David put me at ease with his willingness to answer my endless amount of questions and alleviate my many concerns. David is truly an asset to your dealership and is making a tremendous difference in the experience of your customers. I would like thank David and the team at Larry H Miller Hyundai for making this an unforgettable positive experience. Your professionalism and excellent customer satisfaction went above and beyond my expectations.
Sincerely,
Melissa Jacobsen
"Tremendous difference"
I would like to tell the Hyundai dealership what a wonderful asset you have in Chelsea Faulkner.
This lady is amazing . She actually does what she says -. What a wonderful change from other dealerships. I hope you realize what a treasure you have-. She is making a tremendous difference in the Service Dept-. Keep her here!
A very satisfied customer
Leland and Janice Melchut
"Far Above My Expectations"
I am writing to tell you of my recent experience at your Hyundai dealership in Albuquerque, NM.
While on a cross country trip to take my daughter?s 2007 Hyundai Tiburon to her at college, I experienced mechanical problems. Hyundai Roadside assistance had the car towed to your dealership since the problem occurred in Grants, NM. As you might expect, being a couple thousand miles from home, I was not only concerned with what was wrong with the car but also how I would be treated by the dealership.
I arrived with the tow truck at 5:30pm on Sunday October 10th to find the store still open. Your Sales Manager, Marcus Turano, and Sales Consultant, Raul Correa greeted me. Despite being Sunday and close to closing time they took time to get my personal information and reassure me everything would be taken care of to properly fix the car on Monday. Their Demeanor and professionalism was a big plus for me at a challenging time. Marcus arranged for your customer shuttle to pick me up at the hotel the next day and acted as a liaison with the service department. The next morning when I arrived at the dealership your service writer, Josh Baca told me what had happened with the car, how it was being repaired and when it would be ready. He to was extremely courteous and professional.
Thankfully the problem was minor and fixed quickly. As a result, I was able to complete my drive to Phoenix successfully. Your dealership?s people and actions went far above my expectations. If I lived near one of your dealerships, I would certainly be your customer. Thank you for providing excellent service at a time of great personal need. Please recognize the individuals mentioned as they were excellent. In this day and age when people look for a reason to complain, your people gave me an excellent experience which I will not soon forget. Thank you.
Sincerely,
John F. Alexander,Ashburn, VA
"Great Customer Experience"
Dear Mr. Peters,
I wanted to take this opportunity to inform you about the truly excellent customer service I received during my recent purchase of a pre-owned Toyota Camry from Larry Miller Hyundai. Approximately ten days ago, I visited your showroom to inquire about purchase options on a new Hyundai Elantra. I was warmly and professionally greeted by Matthew Castillo. He took the time to explain the different vehicle features through an excellent demonstration of the car, and went to work on getting me a good deal. Although during my first visit we were unable to arrive at a mutual agreement, he made a promise to me that he would work on my behalf to find financing for me, and to make the deal work! Through his efforts, and that of Deana, Larry Miller Hyundai was able to get a viable financing option on my behalf. Deana was amazing, and her sense of humor helped me through what can be a difficult process of finding credit for those of us with less than stellar credit scores. Between Matthew's efforts, and her expertise, it led to a surprisingly wonderful phone call from Matthew last Friday afternoon!
When I arrived on Friday, July 30th, Matthew had done his homework, and showed me an immaculate pre-owned 2007 Toyota Camry. Matthew's intuition on type of preferred vehicle made the process incredibly easy and I trusted his ability in pre-selecting the car for me. As Matthew presented the deal that he and your Sales Manager, Val had worked-up for me, Matthew again was attuned to my concerns and needs, and went to bat on my behalf. Val was amazingly helpful, and within a matter of minutes Matthew and I shook hands on a comfortable deal with manageable down payment and it only required on trip back to the sales desk. That's Impressive!
Again, Matthew went to work on my behalf and spent time going over each document I signed carefully. By the time I met Stephanie Park in your Finance Department, I was tired (worked all day, drove down from Santa Fe); but she kept the process upbeat, and flowing for me. Frankly, in previous car buying experiences, she set the record for efficiency and courtesy.
The next day, much to my pleasant surprise, Matthew called me, and let me know that yet again your credit approval department came through! He informed me that another offer, with a better interest rate, and lower monthly payments superseded the previous one! I drove down from Santa Fe, and in a flash signed off then new documents, which saved me over $60 on my monthly payments. The entire time, Matthew and Stephanie could not have been more helpful, more personable and more efficient. I also wanted to say that it is unusual for other sales consultants to be friendly towards customers of other sales consultants, but while I was waiting for my turn in finance, I struck up a conversation with Frank. His personality and style go a long way in making the customer experience even that more enriching.
In conclusion, this has to be one of the best car-buying experiences I have encountered since I first stepped into a Buick dealership when I was 18 years old. Your team is exceptional, and deserves to be recognized as such. In an age when average service is acceptable, and the best you can expect, your dealership is a refreshing standout from other dealerships.
I want to thank you, and Matthew, Deana, Stephanie, Val and Frank for making what could have been a stressful, even negative experience into a pleasant, nearly stress-less interaction for. Of course, I will refer friends and colleagues to Larry Miller Hyundai for their next car. And I will tell them not to go anywhere else!
Sincerely,
Michael J Ruble, JD
"Outstanding Customer Service"
General Manager,
I came into your store Saturday, February 07. Matthew Castillo was my sales person. I normally would not take the time to write a letter but I received outstanding customer service. He was the most helpful car sales man I have ever dealt with. He new a lot about the product he sells. He made it a fun experience; which normally shopping for a car is not.
Sincerely
Kevin M. Velasquez
"Knowledgeable"
The Purchases of a new vehicle has been my largest purchase not counting my home. I am very pleased to say it was an exciting time and very pleased with the entire experience. Mateo Jaramillo made the experience a pleasure and memorable. He paid attention to detail of the purchase not the sale. He made me feel comfortable and confident I made the right decision. He made sure to explain everything and to keep me informed on the process. Mr. Jaramillo was very genuine and caring. In the future if I decide to purchase another vehicle, since in about three short years my son will be of driving age I will purchase my next vehicle with Larry H Miller Hyundai. Mr. Jaramillo was very courteous, professional and knowledgeable. I will refer family and friends looking to purchase a new or used vehicles to Larry H Miller Hyundai. Thank you.. At this point I feel the entire staff is very helpful, pleasant and knowledgeable. I say continue with the great job that you are doing. Keep what works and don?t fix what is not broken. I went to buy a vehicle and that is what I got, with great service.
Sincerely
Theresa E. Salazar
"All our purchases have been from this dealership"
This is our fourth Hyundai automobile. All our purchases have been from this dealership. We are very happy with the entire buying experience, and will certainly look at this dealership in the future for all new purchases. Very professional, outstanding people make this dealership a pleasure to do business with.
It's hard to top the service and results now! We are looking forward to the next time.
Lisa Highcove
"I really can't see how you could do much better"
The dealership was very thorough when answering any questions I had about the car and the financing. Overall, I was very happy with the service I received and would recommend checking with the dealership when thinking of buying a new car. I really can't see how you could do much better. Your guarantee is great and the Elantra has a good safety rating. All in all I am very happy with the car so far.
Freda Barnett
"A Way With People"
Victor,
Just wanted to thank you for your time and effort helping me to purchase my car. You have a great personality and a way with people that is comfortable and pleasant. You did not pressure me. That's great!! I love my new Hyundai?
Take care,
Pam Eagle
"Knowledgeable and Enthusiastic"
Mathew Castillo was knowledgeable, enthusiastic, courteous and engendered trust in what he was telling us. Keep building great cars at competitive prices.
R. McCune
2011 Veracruz
R. McCune
"Exemplary Customer Service"
My salesperson, Raul Correa, was friendly, inviting, knowledgeable and patient as I inquired about the 2012 Elantra. Though I was approached by other salespersons each time I stopped by to take a look, I finally chose to work exclusively with Raul because of his commitment and understanding of exemplary customer service and satisfaction. I felt taken care of and not taken advantage of or hustled. This was my first time buying a new vehicle and I was pleasantly surprised by the experience as compared to previous experiences buying cars. Thanks to Raul for making it more enjoyable than expected, everything was great!
K. Martinez
2012 Elantra
K. Martinez
"Willingness"
Chris Ruiz & Gunny were very helpful in the purchase of my new 2012 Tucson. I appreciate their willingness to stay until all the details were taken care of. Their friendliness was very welcomed and made a person feel at ease. My sincere THANKS go out to them for their time and help. Many blessings for more successful sales! Keep the staff members who helped me in my purchase.
M. Lucero
2012 Tucson
M Lucero
